Appointments

Updated on 26th November 2012 at 6:35 pm

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All surgery times are by appointment. Please telephone or visit the surgery during opening hours an appointment. You may also register for online services where you may book an appointment on line.

Seeing the doctor

All surgery times are by appointment. Please telephone or visit the surgery during opening hours an appointment. You may also register for online services where you may book an appointment on line.

When attending for your appointment please ensure you arrive promptly. We try our best to see patients at their appointment times. Sometimes however, this is not possible and we are grateful your patience if delays occur. As a registered patient you do have the right to express a preference regarding which doctor you wish to normally see.

Generally appointments are managed in 10 minute windows. As such, appointment durations are limited and designed to deal specifically with new or existing problems.

If a list of problems is presented to the clinical staff during an appointment you may be asked to book a subsequent appointment to deal with additional problems due to time constraints. If you think you will need to see a member of medical staff for longer than 10 minutes please mention this when you request an appointment.

If you do wish to see a particular health professional please ask at reception. We will record this in your records if you prefer. It is important that you attempt wherever possible to see the same doctor about continuing problems as this will assist with continuity of care.

To book an appointment online, please click here.

Urgent appointments

 We will always deal with genuine urgent cases as quickly as possible, particularly if it will save a home visit.

Please advise reception if you are requesting an emergency appointment. Reception staff will make an emergency appointment on your behalf and advise you when to attend the clinic.

Please note while an emergency appointment is considered as such, patients attending the practice for an emergency appointment may be required to wait until the doctor is available to see them

 Telephone advice

The practice also provides a number of routine GP telephone appointments each day.  The GP will call you at the end of morning surgery and a telephone consultation can take place.  Please consider requesting a telephone appointment if you do not need to see the GP face-to-face, e.g. when an examination is not required.

Telephone appointments may also be beneficial for patients who need to speak to a GP but cannot make it to the surgery.

If you feel that advice from a doctor or nurse given over the telephone would be sufficient for your problem then please ask the receptionist.

For urgent problems the Doctor On-Call will ring you back the same day. If you need to speak to a particular doctor about an ongoing problem they will ring you back with as soon as possible.

Home visits

Home visits Broadway Medical CentreIf possible please try to telephone reception before 10am if you require a home visit. Home visits normally take place at the end of morning surgery and before the afternoon surgery.

If you feel that the visit is more urgent please advise reception when booking the visit, and they will put you through to the Duty GP,

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.